As a service unit cookie manager, you mentor troop cookie managers. Your efforts are essential to the Cookie Program’s big picture—helping girls develop essential life skills such as goal setting, decision making, money management, people skills, and business ethics!
Your Year at a Glance
Upon Registration: Role On-boarding
Once you register as a service unit cookie manager, we have an online service unit orientation to help you understand your role. Then, each service unit volunteer must complete the position agreement every year, which includes a full position description.
November–December: Cookie Program Training
Before the sale, you are required to attend an in-person training given by River Valleys or take our online Cookie Program training. You should also read and understand all information contained in the Service Unit Cookie Manager Guidebook.
November–January: Before the Sale Preparations
Before Cookie Go Day (February 3), you are required to deliver training for troop cookie managers to prepare them for the sale, including the initial order, and make sure they follow pre-sale banking procedures. At the training you will also hand out troop cookie sale materials.
To kick-off the cookie season, you can optionally hold a Cookie Rally to get girls excited! This is a great opportunity to introduce girls to the skills they’ll be honing throughout their sale.
February–March: Manage Troops During the Sale
During the sale, you will monitor your service unit to ensure that troops properly manage inventory, allocate cookies to girls, and facilitate the movement of inventory among troops to minimize cookie returns at the end of the sale.
March–May: Wrap-Up After the Sale
After the sale (ends March 18), you will monitor all troops within your service unit to ensure that they submit girl rewards on time, follow the cookie return policy, and submit Collection Problem Reports (if necessary).
The rewards for your service unit will be shipped directly to you. Once you receive them, you are responsible for accurately checking the items in, and reporting discrepancies to River Valleys in a timely manner. You will sort the items by troop and contact the troop cookie managers to arrange a time to pick them up. You should count the items with the troop cookie manager to ensure accurate counts. Encourage the troop cookie managers to distribute the rewards to the girls prior to summer break.
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