Cookie Cupboard FAQs
The Girl Scouts River Valleys Cookie Program has ended for 2024. Thank you for supporting young entrepreneurs gain the skills and confidence they need to change the world through your support of the Cookie Program.
There are four types of cookie cupboards where Girl Scouts River Valleys troops can pick up additional cookie inventory after the initial order:
- Council On-Demand Cookie Cupboards:
Located in warehouse spaces and open to all troops. There are seven Council Cookie Cupboards, with five in the Twin Cities Metro, one in Mankato, and one in Rochester. - Council Express Cookie Cupboards:
For these locations, place your exact order (in cases only) for quick and easy pick up.- Orders will be due in Smart Cookies on Monday by 8:00 am (CST) and you will be able to schedule a time for pick up on Thursday or Friday. These locations will be open the first three weeks of the sale. No changes are allowed to planned orders at these locations, plus, no exchanges can be made. You must pick up the exact amount of your planned order.
- Regional Cookie Cupboards:
Assigned to troops in service units without close proximity to a Council Cookie Cupboard. Troops are required to place a planned order by Monday at 8:00 am for pick up later in the same week. - Regional Express Cookie Cupboards:
Similar to regional cookie cupboards but are in closer proximity to a Council Cookie Cupboard. Troops are required to place a planned order by Monday at 8:00 am (CST) for pick up later in the same week. These cupboards close after the third week of the sale.
General FAQs for All Cupboards
What hours/days are cupboards open? 
What should I expect when visiting a Council On-Demand Cookie Cupboard?
Who can pick up an order?
Can I pick up cases or packages at a cupboard?
What should I do before I pick up my order?
Can I return cookies or exchange cookies at a cupboard?
Council On-Demand Cupboard FAQs
Where are the Council Cookie Cupboard locations?
Do I need to make an appointment to visit a council on-demand cupboard?
How will I know the cupboard has enough cookies?
What should I expect when visiting a Council Cookie Cupboard?
How do cookies get transferred to my troop after they are picked up at a cupboard?
What if the number of cookies I received does not match Smart Cookies?
Planned Order Cupboards (Council Express & Regional) FAQs
When are planned orders due and when can I pick up my cookies?
Who can place a planned order?
Can I edit or delete my planned order information?
Do I need to order in full cases at a cupboard that requires a planned order?
What will happen once you arrive at the planned order cupboard?
What happens if I can’t make it to my scheduled time/day at a Council Express Cupboard?
What happens if I don’t pick up my planned order?
If you have additional questions or need assistance with your specific order feel free to contact us.
