Go Day is just nine days away! This is great time to review initial order delivery and pick-up details, as well as to reflect on why the cookie program is so important!
In this edition:
- Initial Order Confirmation & Deliveries
- Distributing Cookies Before Go Day
- Customer Care Hours on Go Day
For Service Unit Cookie Managers:
Initial Order Confirmation & Deliveries
It’s almost time to pick up your first round of cookies! To confirm your initial order details, log into Smart Cookies and select Troop Initial Order from the Orders tab.
Review the Initial Order Checklist before picking up your delivery. Arrange enough helping hands to pick up and unload the order and remember to double check your cookie count when you get home. Report any delivery miscounts to Girl Scouts River Valleys within 24 hours of accepting your delivery.
For assistance please reach out to your service unit cookie manager.
Distributing Cookies Before Go Day
We are only nine days away from the beginning of the sale! Girl Scouts River Valleys recommends waiting to distribute cookies to girls until as close to Go Day as possible. When reaching out to families about cookie pick-up, remind them that cookies and money cannot exchange hands until Go Day, February 15.
Depending on your troop, you should hold back 20-40 percent of the initial order to save as troop inventory. Distribute the remaining troop inventory as girls sell through their supply or use it for cookie booths.
When you distribute the cookies to a girl:
- Make sure you write a receipt. Fill the receipt out and have the parent/guardian sign before receiving cookies. Keep the white copy in your receipt book and give the yellow copy to the family. Once the cookies are sold, you will also write a receipt for any money turned in to the troop.
- Complete a Troop-to-Girl transfer in Smart Cookies. Double check that the cookies transferred match the signed receipt.
Customer Care Hours on Go Day
Girl Scouts River Valleys will be available to answer your questions on Cookie Go Day from 8:30 am to noon. Please don’t hesitate to reach out during that time if you need immediate help at 800-845-0787 or firstname.lastname@example.org.
Why the Cookie Program Matters
Throughout the season you will see and hear stories about why participation in the cookie program matters. Because of you, our cookie champions and promoters, the cookie program fuels adventures for girls and makes Girl Scouts possible. You help make this happen—and we thank you!
Please like our Product Program Facebook page to stay on top of cool stories, inspirational messages, and fun!
To pick up cookies from a planned order council cookie cupboard on Go Day weekend, you must place your planned order in Smart Cookies by 11:00 a.m. on February 13. Check out our Council Cupboard Map to see which locations require planned orders —these planned order cupboards are labeled with red pins on the map. Any planned orders not picked up on the specified date will be absorbed into cupboard inventory. If you need cookies before the next planned order pick-up, you will need to visit an on-demand council cupboard to get more cookies. These on-demand cookie cupboards are labeled with blue pins on the map.
Check out the Cookie Cupboard & Planned Orders FAQs for answers to common questions and to see when planned orders are due each week. Planned order deadlines are also listed at the bottom of the information panel of each planned order cookie cupboard location.
Please note that the Mankato on-demand council cupboard is stocked for troops around the Mankato area that use this location. It holds less inventory than cupboards in the Twin Cities and Rochester.
Girl Photo Shoot Application
The Girl Scouts River Valleys Cookie Program photo shoot application is due February 10. These photos will be used in council communications, advertising, and print materials for upcoming cookie seasons.
Supporting Troops with Deliveries
Cookie delivery week is full of excitement and logistics. Here are some tips to help you support your troops during this time.
- It is important that troops take time to carefully count the cookies they picked up from an initial order delivery.
- If a troop ends up with an incorrect amount of cookies, they must contact Girl Scouts River Valleys within 24 hours of their pick-up time.
- Here are the two types of deliveries:
- Mega drop: These are executed by our delivery agents in a drive-through format. Remind your troops to arrive as close to their delivery time as possible. There is only one opportunity to go through the line. If multiple vehicles are involved in picking up a troop’s order, they must all go through the line at the same time.
- Mini drop: All delivery time frames and case counts have been sent to the lead contact. If this was not received, please email us. Do not allow troops to pick up cookies until the delivery is complete and all case counts are verified.
- Cookie deliveries are a great time for troop volunteers to get families involved. Adults can help pick up the cookies at the cupboards or help count the cookies after the pick-up before distributing to girls.